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General Information

ORDER SUBMISSION

Orders are only accepted from qualified promotional products distributors and decorators.  For fastest results, email all orders to This email address is being protected from spambots. You need JavaScript enabled to view it..  If you do not receive a confirmation, please contact the factory.  Xpress Towels will not be held responsible for unconfirmed orders.  Artwork and purchase order must be submitted together and must reference your P.O. in the subject line.


SCREENPRINTING AND ARTWORK

IMPRINT SIZES: Beach Towels: 26˝x 48˝, Golf Towels: 11˝x 17˝, Rally Towels: 8˝ x 11˝,

Fitness Towels: 8˝x 36˝, Bags 8˝x 8˝. Ink coverage should not exceed 50% of the imprint area.

• We require final vector artwork saved as an .eps, .ai, or .pdf file format.

• All type must be converted to curves or outlines.

• Spot colors only—no process, half-tones, or gradients. Please see below for available ink colors.

• Artwork services are billed at $45.00(v) per hour with a half-hour minimum.

• Orders that require art services do not qualify for 5 day service.

STOCK INK COLORS: PMS color matching not available.

stock ink colors

PRODUCTION

Blank products ship same day when ordered by 12:00p.m. EST

Qualifying decorated orders ship within 5 business days. To qualify the following requirements must be met:

• Order and camera ready artwork must be received by Xpress Towels by 12:00P EST to qualify for 5-day service.

• Maximum order size is 500 units.

• All items on the Order Checklist (see left) must be specified on your PO. Missing information on your PO will delay shipment.

A free paper proof is provided within 24 hours of receipt of required information. Proof approval is required within 4 hours of receipt to stay on order schedule.

SHIPPING

FOB: Baltimore, MD 21237.

DELAYS: Xpress Towels is not responsible for late deliveries by or due to acts of God, terrorism, war, or strikes.

TRACKING: Purchase orders with an email address receive an auto-update with tracking numbers.

OTHER

CHANGES & CANCELLATIONS

Changes or cancellations regarding production may not be made after a paper proof has been approved.

SPECIAL REQUESTS

Above catalog quantities or rush orders: contact factory.

OVERRUNS/UNDERRUNS

Orders are considered complete with a 5% overrun or underrun.  There is a 3% upcharge for exact quantities.  Overruns are shipped with order unless otherwise specified. Shortages are not re-done.

SAMPLES

Blank and randomly decorated samples are sold at the end quantity price.

Samples returned in good condition within 30 days will receive full credit (less freight).

RETURNS & CLAIMS

A 15% restocking charge applies on all preapproved returns. Merchandise returned to Xpress Towels without an RMA number (Returned Merchandise authorization) will be refused and returned to sender. Requests for merchandise returns must be made in writing within 10 days of receipt of merchandise.

PRODUCT WARRANTIES

All products are guaranteed against defects in material and workmanship for a period of 90 days from the invoice date. Do not place tape or stickers on the terry products since this may cause damage and will void any warranty.

COMMERCIAL/INSTITUTIONAL USE

All products are intended for individual promotional use. Warranty explicitly excludes commercially laundered products and those used for institutional purposes.

TOWEL CARE

Prior to first use, wash screenprinted terry products in cold water and line dry. some ink washout is normal, therefore, wash separately to prevent color transfer. never wash printed towels together. Do not use bleach or launder commercially.

COPYRIGHT & TRADEMARK LAWS

All logos are pictured to show our decoration reproduction ability only, and do not represent advertisements, endorsements, sponsorships, or products for sale to anyone other than the parties expressly authorized by the owner of such logos and designs.

PRODUCT VARIANCES 

Variances in weight, size and imprint location of +/- 5% are considered to be within acceptable manufacturing tolerances.  This may account for decorated images not being 100% centered.  Product colors may vary from one dye lot to the next. 

PRICES & SPECIFICATIONS

Prices and specifications are subject to change without notice.